Booking confirmation. Your booking is confirmed once payment is processed and you receive the booking voucher by email. We will contact you the day before the tour to confirm hotel pickup time.
Cancellation by guest. Free cancellation up to 24 hours before the tour start time, full refund. Cancellations between 24 and 12 hours before start, 50% refund. Cancellations less than 12 hours before start or no-shows, no refund.
Cancellation by operator. If we cancel due to weather, safety, or operational reasons, you will receive a full refund or the option to reschedule at no extra cost.
Late arrival. Pickup waits up to 15 minutes at your hotel. If you are not at the lobby and not contactable within that window, the tour proceeds and is treated as a no-show.
Children and minors. Children must be accompanied by a parent or guardian for the full duration of the tour. The minimum age is 8.
Photography. Your guide may take photos during the tour for use on our social media and listings. Let us know at the start if you prefer not to be photographed.
Conduct and safety. Please follow the guide's instructions inside the rice paper kitchen and at the communal house. Some surfaces and the charcoal area are hot. We are not liable for injuries caused by failure to follow safety guidance.
Health and dietary disclosure. You are responsible for telling us about allergies, dietary restrictions, mobility issues, or medical conditions before the tour. We will accommodate where possible but cannot guarantee allergen-free preparation in a working village kitchen.