You may reach us by email at support@weoz.com.au or via the “Contact Us” section of our website. If you are the Vendor please reach us by email at vendorcare@weoz.com.au. We aim to respond to general enquiries within a reasonable timeframe.

If you did not purchase the service on WeOZ by using Member account, you need to check your booking by opening the email you used to register during the booking process. If you used the WeOZ member account to purchased the service you just need to login to to your Account then click Booking History in My Profile.

Customers can use credit cards to make payments through the payment gateways we partner with, including PayPal and Stripe.

PayPal accepts various popular credit and debit cards such as Visa, Mastercard, American Express, JCB, and UnionPay cards in certain regions, including prepaid cards with international logos. The service supports payments in over 200 countries and territories, including the United States, Europe, Australia, Singapore, Japan, Vietnam, and many other Asian countries; however, some countries may have restricted features or limited support.

Stripe accepts a wide range of international credit and debit cards such as Visa, Mastercard, American Express, JCB, UnionPay, as well as certain local cards depending on the country, and also supports digital wallets like Apple Pay and Google Pay. Stripe operates in over 45 countries, including the United States, Europe, Australia, Singapore, Japan, and many other Asian nations. While Vietnam is not yet supported for opening a Stripe account directly, users in Vietnam can still make payments via Stripe using international cards.

Yes, booking and paying through WeOZ is completely safe.
WeOZ partners with trusted global payment gateways like PayPal and Stripe to ensure that all transactions are encrypted and securely processed. Your personal and payment information is never stored on our servers and is handled according to strict international security standards. In addition, we carefully vet all our service providers and continuously monitor service quality to protect your experience. You can book with confidence, knowing that your safety and satisfaction are our top priorities.
If you ever notice any unusual or potentially unsafe activity, please contact us immediately at security@weoz.com.au — we’re here to protect you.

Yes, you can absolutely make group or corporate bookings.
If you’re planning a trip for a large group or corporate event that exceeds the available quantity shown on our platform, simply email your request to support@weoz.com.au at least 30 days before your intended departure date. Our team will work closely with you to tailor the experience, ensure availability, and provide dedicated support for your group’s needs.

Yes! At WeOZ, we regularly offer exciting promotions, discount programs, and special promo codes across a wide range of products.
When you sign up as a WeOZ member, you’ll instantly receive a 5% discount on your first purchase of a WeOZ E-Gift Card — a perfect way to save or share the experience with someone special.
Be sure to visit our website often and subscribe to our newsletter to stay updated on the latest deals and exclusive offers. Great value is just a click away at WeOZ!

1.     Shop for a product: Browse our website and add one or more items to your shopping cart.

2.     Proceed to Book: Once you're happy with your selection, go to the checkout page.

3.   Enter your promo code: In the designated “Promo Code” field, type the code exactly as provided (case-sensitive) and click Apply.

4.   If you have a WeOZ E‑Gift Card, In the designated “Promo Code” field, type the code exactly as provided on the Gift Card and click Apply (Subject to Gift Card T&C).

5.  Choose your payment method: Any remaining balance can be paid via our secure payment gateways like PayPal or Stripe.

Complete your Booking: Review your total, then click Submit. You’ll receive a confirmation email with all details.

Currently, our platform does not support combining multiple services (such as flights, tours, and accommodation) into a single booking.
However, you are more than welcome to book each service individually to suit your travel plans. This flexible approach allows you to customize your itinerary at your own pace — whether you're planning an adventure-filled holiday or a relaxing getaway.
We’re constantly working to improve our platform, and multi-service bookings are on our roadmap! In the meantime, feel free to explore our wide range of experiences, and tailor each part of your journey the way you love.

To update your account details or reset your password on WeOZ, please follow these steps:

 To update your account details:

1.     Log in to your account at weoz.com.au.

2.     Click on your profile icon at the top right corner of the page.

3.     Select “My Profile” from the dropdown menu.

4.     In the Setting page, edit your personal information such as name, email, or contact number.

5.     Click “Save” to confirm the changes.

To reset your password:

·       If logged in: Go to My Profile, select Change Password on the menu in the left of the screen on the laptop, change Password.

·       When you log-in the account, if you forgot your password: Click Forgot Password on the login page and follow the email instructions.

WeOZ does not directly provide travel insurance, but we strongly recommend that customers purchase travel insurance to protect themselves during their journey. Your safety and peace of mind are important to us. We also encourage all our service partners to comply with local regulations, including obtaining the necessary insurance when delivering travel services. At WeOZ, we are committed to connecting you with reliable providers who prioritize your well-being every step of the way.

You can book a tour on WeOZ by using the search bar or the “Experience Tour” section.
Simply click on “Experience Tour” in the main booking window, then choose your destination, tour type, and preferred travel dates, and hit SEARCH to find options that match your interests.
You can also click directly on the Experience Tour button to go straight to the tour booking page, or use the SEARCH TOUR slider available across all pages to easily find a tour you love.

All Experience Tours available on WeOZ are guided and operated by our trusted tour providers.
Each journey is led by friendly and knowledgeable guides who are there to support you every step of the way — from start to finish. Whether you're exploring a hidden gem or joining a cultural activity, our partners are dedicated to making your experience safe, enjoyable, and memorable.

Each WeOZ tour or experience clearly outlines what’s included in the price.
You’ll find detailed information on what services are covered — such as transportation, meals, tickets, or guides — as well as any exclusions, right in the product’s policy section. We encourage you to carefully review this information before booking to ensure the experience matches your expectations.
At WeOZ, transparency is our priority — and we’re here to help you choose the right journey with confidence. If you have any questions, our team is always happy to assist. Let your next adventure begin with WeOZ!

It depends on the tour package — and we make everything clear for you.
Each experience listed on WeOZ includes a detailed description of what’s covered. Some tours include meals, while others offer flexibility for you to choose your own dining options. Most tours do include transportation during the scheduled itinerary to ensure a smooth and enjoyable journey.
We encourage you to review the inclusions section of each tour before booking, so you can pick the one that best suits your preferences. And of course, if you need help, our team is always here to support you!

Yes, you can cancel or reschedule your tour — depending on the specific policy of each service provider.
At WeOZ, every tour or experience is offered by individual vendors, and their cancellation or rescheduling terms may vary. These policies are clearly outlined in the Terms and Conditions section of each product, so you’ll know exactly what to expect before booking.
We recommend reviewing these details carefully, and if you have any questions, our support team is always here to assist you. Your flexibility and peace of mind matter to us.

Group size requirements may vary depending on each tour and provider.
On WeOZ, you’ll find a variety of tours with different minimum and maximum group sizes, set by our trusted service partners. The available number of tickets for each tour is clearly displayed, allowing you to choose an experience that fits the size of your group.
Whether you're traveling solo, as a couple, or with a larger group, there's always something suitable for your journey on WeOZ. If you need help finding the right option, feel free to reach out — we’re here to help!

Absolutely! WeOZ offers a wide range of private and customised tours designed just for you.
Whether you're planning a special trip for yourself, your family, or a group of friends, many of our experiences can be tailored to suit your needs and preferences. From private guides to flexible schedules, our goal is to create a journey that’s as comfortable, joyful, and personal as possible.
Let us help you make your travel truly yours — explore our options or reach out to our team for a custom-made experience you'll never forget!

To check if a tour is available on your selected date, simply visit the “Experience Tour” section in the main menu or use our Booking window.
There, you can enter your preferred destination, tour type, and travel date. Just one click on the Search button will instantly show you the available options.
Our partners often upload their tour schedules well in advance — sometimes up to 12 months ahead — so you can plan your trip early and enjoy the best availability for yourself or your family.
Start exploring today and let WeOZ help you make every journey unforgettable!

Yes, there have tours which are suitable for children and seniors.
Each tour on WeOZ includes detailed information about its activity level, duration, and age suitability, helping you choose the right experience for your family or group.

For safety and comfort, children and seniors should be accompanied by a healthy adult who can provide support during the trip. If your group includes guests who may require special assistance or accommodations, please inform the service provider at least 30 days before the departure date. This ensures that the provider can assess and confirm their ability to meet those needs in advance.

Our goal is to make every journey smooth, enjoyable, and inclusive — feel free to reach out to our team if you need help selecting the best option for everyone in your group.

What you should bring depends on the type of tour you’re joining — but here are some general tips to help you prepare:

We recommend bringing:

·       Comfortable clothing and walking shoes

·       A hat, sunglasses, and sunscreen for outdoor activities

·       A reusable water bottle

·       Personal identification and booking confirmation

·       Any necessary medications or health items

·       A light jacket or rain gear depending on the weather

Some tours may have specific requirements, such as swimwear, hiking gear, or cultural dress codes. Please check the tour details for any special notes or recommendations from the provider. If you’re unsure, feel free to contact us — we’re happy to help you get ready for your adventure!

Yes, you can search and book both domestic and international flights to different countries on WeOZ.
Through our partnership with Skyfun, WeOZ connects you to a wide range of flights offered by various airlines. Simply go to the Flight section on our website, enter your preferred route and travel dates, and explore available options from different carriers.
Whether you're planning a quick getaway or a long-haul journey, you’ll find flexible choices to suit your schedule and budget — all in one convenient place.

Yes, you will receive a confirmation email after completing your flight booking on WeOZ.
Once your payment is successfully processed, a detailed confirmation email will be sent to you, including your flight itinerary, booking reference, and important travel information.
Please make sure to check your inbox (and spam folder just in case). If you do not receive it within a few minutes, feel free to contact our support team — we’re here to help!

You can choose your seat and add baggage during the flight booking process on WeOZ.
If you wish to make changes or add extra services after completing your booking, simply visit the official website of the airline you’re flying with. Using your booking reference provided in the confirmation email, you can easily select your seat, purchase additional baggage, or make other adjustments directly with the airline.
This gives you the flexibility to manage your flight the way you prefer — either at the time of booking or anytime afterward. If you need help, our support team is always happy to assist!

Flight cancellations or changes depend on the airline’s policy.
We recommend reviewing the airline’s fare rules and conditions carefully before booking and making payment. Each carrier has different terms regarding changes, refunds, and fees. If you need assistance, our support team is here to help!

Check-in procedures vary depending on the airline.
Most airlines offer several convenient options such as online check-in, airport kiosks, counter check-in, or even check-in at designated city offices.
To ensure a smooth journey, please review the specific check-in policies and instructions provided by the airline you’re flying with before your departure. This will help you choose the most suitable method and avoid any last-minute issues.

Yes, you can earn both airline frequent flyer points and WeOZ Smiles points.
The awarding of frequent flyer (FFP) points is subject to each airline’s individual policy. Some airlines may allow you to accumulate points after the flight by submitting your booking details to their FFP team. We recommend checking the specific terms on the airline’s official website to understand how and when points can be earned.
In addition, when booking flights through WeOZ, you’ll automatically earn Smiles points, which can be redeemed for gifts or used to purchase a variety of services on our platform — giving you extra value with every trip!

If you miss your flight, don’t worry — we’re here to help.
Each airline has its own policies regarding missed flights, changes, and refunds. These conditions are clearly communicated when you book and pay for your ticket, including important details about check-in and boarding times.
If you’ve missed your flight and need assistance, please contact our customer service team at support@weoz.com.au. We’ll help connect you with the airline or assist in communicating with them on your behalf, so you can explore possible solutions quickly and with peace of mind.

Yes, you can explore multi-city or round-trip flight options through WeOZ.
Our platform connects with a wide range of airlines, each offering different routes, stopovers, and fare combinations. To search for your preferred travel itinerary — including multiple destinations or round trips — simply visit the flight booking section at weoz.com.au/flight enter your departure point, destination(s), and travel dates to discover the best available options tailored to your journey. WeOZ makes it easy to plan more flexible and connected trips.

WeOZ offers a wide variety of accommodation options to suit every type of traveler.
Whether you're traveling solo, as a family, with friends, or as part of a group, you can find everything from hotels, guesthouses, and serviced apartments to cozy countryside retreats and resort-style stays.
To explore the full range of available options, simply visit weoz.com.au/hotel and discover the perfect place to stay — wherever your journey takes you.

No hidden fees — WeOZ is committed to transparent pricing.
All prices, taxes, and applicable service charges are clearly displayed before you confirm your booking. What you see is what you pay. We believe in honesty and clarity, so you can book with full confidence and no surprises at checkout.
Your trust means everything to us, and we’re here to make your experience smooth, secure, and stress-free.

Early check-in or late check-out may be possible depending on the accommodation provider’s policy.
All relevant information about check-in and check-out times is clearly published on our platform for each property. If you have a specific request, you can contact the provider directly through the listing page or reach out to us at support@weoz.com.au.
Our team will be happy to help coordinate with the host or service provider to accommodate your needs whenever possible. We’re here to make your stay as comfortable and convenient as we can!

Cancellation policies for accommodations vary depending on the host or service provider.
All relevant cancellation terms are clearly published on the WeOZ platform for each listing, so you can review them before making a booking.
To check and compare cancellation conditions that best suit your travel plans, simply visit weoz.com.au/hotel and explore your accommodation options. Transparency is our priority — we’re here to help you book with confidence.

After completing your booking, you’ll receive the property’s contact details for any support you may need.
As a WeOZ Member, you’ll also gain access to our in-platform messaging feature, which allows you to connect and chat directly with the host or service provider after purchase.
We recommend signing up as a WeOZ Member to enjoy a more seamless travel experience, with easier communication and greater convenience throughout your journey.

Visit the “Become a Member” page at weoz.com.au to sign up quickly and enjoy more convenient travel planning.

All pricing details, including taxes and cleaning fees (if applicable), are transparently published for each accommodation on our platform.
This is a required condition for all service providers listing on WeOZ, ensuring you have full clarity before booking.
We encourage you to carefully review the pricing breakdown and included services before making a payment, so you can book with confidence and no surprises.

Breakfast and other amenities vary depending on the property and host.
Each accommodation provider on WeOZ sets their own service policies, which are clearly listed in the property details. We partner with trusted hosts who offer quality experiences, so you can find options that best suit your preferences.
To explore available accommodations and see what’s included, visit weoz.com.au/hotel — and discover stays that match your travel style.

Long-term stays or extended rentals can be supported by WeOZ support team.
We work with many trusted accommodation partners who offer flexible and professional lodging options. If you wish to extend your stay beyond your original booking, simply contact us at support@weoz.com.au, and we’ll be happy to coordinate with the property host on your behalf.

For an even more seamless experience, we recommend registering as a WeOZ Member. This gives you direct access to our in-platform messaging system, allowing you to communicate easily with hosts during your stay. Visit the “Become a Member” page at weoz.com.au to sign up quickly and enjoy more convenient travel planning.

If your accommodation does not match the listing, please contact our customer care team right away at support@weoz.com.au.
We’ll promptly reach out to the host to help find a suitable solution for you, or assist you in communicating directly with the property to address any concerns.
At WeOZ, your satisfaction is our priority — we’re here to make sure your experience is as comfortable and enjoyable as expected.

Each accommodation provider on WeOZ sets their own service policies, which are clearly listed in the property details. We partner with trusted hosts who offer quality experiences, so you can find options that best suit your preferences.

To explore available accommodations and see what’s included, visit weoz.com.au/hotel — and discover stays that match your travel style. To explore available accommodations and see what’s included, visit weoz.com.au/hotel — and discover stays that match your travel requirement and preference.

WeOZ offers a variety of activities to enrich your travel experience.
Through our partnership with SkyFun, you can book tickets for movies, events, attractions, and sightseeing experiences — including access to popular destinations across Australia.
To explore and book available activities, simply visit weoz.com.au/event and discover fun, memorable moments waiting for you at every step of your journey.

Our platform connects with a wide range of providers offering experiences tailored to different age groups and interests — from fun-filled events to kid-friendly attractions.

You can explore the full selection of available activities at weoz.com.au/event to find the ones that best suit your family’s travel plans and preferences.

Requirements such as age, weight, or fitness level may vary depending on the specific activity.
Each experience listed on the WeOZ platform includes detailed information provided by the activity organizer. We recommend reviewing these requirements carefully before purchasing tickets to ensure the activity is suitable for you or your group.
To explore and check the details for each activity, visit weoz.com.au/event and select the experience that interests you.

Accessibility varies depending on the activity and service provider.
WeOZ partners with a wide range of organizers offering experiences for different types of travelers. The availability of wheelchair-accessible services depends on the provider’s arrangements and schedule, which are regularly updated on our platform.
To find out whether a specific activity is suitable for your needs, please visit weoz.com.au/event and review the activity details for accessibility information. If you need assistance, our team is always happy to help!

Cancellation and rescheduling policies for activities are determined by each individual event organizer.
These policies are clearly outlined in the activity details on the WeOZ platform. We strongly encourage you to review this information carefully before purchasing your tickets to ensure the terms meet your needs.
To explore and learn more about current and upcoming events, visit weoz.com.au/event — where you’ll find all the details you need to book with confidence.

These policies are clearly outlined in the activity details on the WeOZ platform. We strongly encourage you to review this information carefully before purchasing your tickets to ensure the terms meet your needs.

In the event of any changes or cancellations, the organizer — together with our WeOZ customer care team — will promptly notify you and provide appropriate support or alternatives.
If you need assistance, feel free to reach out to us at support@weoz.com.au. We’re here to ensure your experience remains as smooth and enjoyable as possible.

Yes, you can absolutely gift an activity to a friend or loved one.
When purchasing a ticket for someone else, please ensure that all required information is provided in accordance with the activity organizer’s guidelines.

If you have any questions or need help with gifting an experience, you can contact the organizer directly via their hotline or reach out to our customer care team at support@weoz.com.au.
We’re here to help make your gift-giving simple, thoughtful, and hassle-free!

Transportation and meals may or may not be included, depending on the activity and the organizer’s policy.
Each activity listed on the WeOZ platform includes detailed information about what’s included in the experience. We recommend reviewing the activity description carefully to see if transport or meals are provided.

To explore current offerings and learn more, visit weoz.com.au/event — where you’ll find all the details you need to choose the right experience for your journey.

It’s easy to find activities that match your travel dates on WeOZ.
Simply go to the Activities section in the main menu or visit weoz.com.au/event. From there, select your preferred activity type and travel dates, then click Search.
You’ll instantly see a list of available activities that fit your schedule — making it simple to browse, compare, and choose the experiences that best suit your journey.
Start exploring today and discover the moments that will make your trip unforgettable!

Photos or videos may be included depending on the activity and the organizer’s offering.
Each organizer is responsible for uploading accurate and relevant media to their listing on the WeOZ platform. WeOZ encourages all providers to include illustrative images or videos — in compliance with copyright and privacy policies — to help customers better visualize the experience.

We recommend reviewing the activity details to see whether media services are included or available as an add-on. If in doubt, feel free to contact the organizer or our support team for more information!

Absolutely! WeOZ offers a wide selection of eGift Cards perfect for every occasion and every recipient.
Our eGift Cards can be used to pay for a variety of products and services across the WeOZ platform — from tours and experiences to accommodations and more. With beautifully designed, customisable card themes tailored to different gifting moments, your gift will feel thoughtful and personal.
WeOZ eGift Cards are available in various values, giving you the flexibility to choose what suits your budget and intention.

Start exploring our eGift Card collection today at weoz.com.au/gift and share the joy of travel with someone special! (Subject to Gift Card T&C)

WeOZ Members enjoy a 5% discount when purchasing eGift Cards.
Sign up easily via the “Become a Member” page on our platform to unlock this offer — plus many other exclusive deals and rewards through our Green Smiles loyalty program.

Sending a WeOZ eGift Card is quick and easy!
Simply visit the eGift Card section on our platform or go to weoz.com.au/gift. Choose your preferred card design, select the card value, and fill in the sender and recipient details — including the recipient’s name, email address, and a personalised message.

Once you complete the payment, the recipient will instantly receive an email with the eGift Card, your message, and step-by-step instructions on how to use it.
It’s a thoughtful and effortless way to share joy and travel inspiration with someone you care about!

WeOZ Members enjoy a 5% discount when purchasing eGift Cards.
Sign up easily via the “Become a Member” page on our platform to unlock this offer — plus many other exclusive deals and rewards through our Green Smiles loyalty program.

The WeOZ eGift Card can be used to pay for any product or service available on the WeOZ platform.
From tours and activities to flights, accommodations, and more — your eGift Card gives you the freedom to choose the experience that suits you best.

The card can be used across multiple transactions, depending on the remaining balance at the time of payment. (Subject to Gift Card T&C)
Ready to explore? Visit weoz.com.au/gift to discover how easy and flexible it is to shop and pay with a WeOZ eGift Card!

WeOZ Members enjoy a 5% discount when purchasing eGift Cards.
Sign up easily via the “Become a Member” page on our platform to unlock this offer — plus many other exclusive deals and rewards through our Green Smiles loyalty program.

WeOZ eGift Cards come with a generous validity period.
Most eGift Cards on our platform are valid for at least 3 years from the date of purchase, depending on the specific card type. (Subject to Gift Card T&C)
You’ll find the exact expiry date listed on each card, giving you plenty of time to plan and enjoy your experience.

WeOZ Members enjoy a 5% discount when purchasing eGift Cards.
Sign up easily via the “Become a Member” page on our platform to unlock this offer — plus many other exclusive deals and rewards through our Green Smiles loyalty program.

WeOZ eGift Cards are non-refundable and cannot be cancelled after purchase.
As these are considered gift products, all sales are final once payment is completed.
For full details, please refer to the eGift Card policy available at Gift Card T&C before making your purchase.

Yes, you can use a WeOZ eGift Card together with another payment method.
If the balance on your eGift Card doesn’t cover the full amount of your purchase, you can easily pay the remaining amount using another accepted payment method during checkout. (Subject to Gift Card T&C)
It’s a flexible and convenient way to enjoy your experience with WeOZ!

WeOZ Members enjoy a 5% discount when purchasing eGift Cards.
Sign up easily via the “Become a Member” page on our platform to unlock this offer — plus many other exclusive deals and rewards through our Green Smiles loyalty program.

Checking your WeOZ eGift Card balance is quick and easy.
Just visit the eGift Card page at weoz.com.au/gift. On the left side of the page, you’ll see a “Check Balance” section — simply enter your card details and click Check Balance.
You’ll instantly see the remaining value on your card and can continue enjoying your shopping experience on WeOZ!

WeOZ Members enjoy a 5% discount when purchasing eGift Cards.
Sign up easily via the “Become a Member” page on our platform to unlock this offer — plus many other exclusive deals and rewards through our Green Smiles loyalty program.

Absolutely! You can personalise your WeOZ eGift Card with a custom message.
When purchasing, simply choose a card design that suits the occasion and the recipient, then add your own heartfelt message to make the gift truly special.
Your message will be delivered along with the beautifully designed card — creating a thoughtful and memorable gifting experience.

WeOZ Members enjoy a 5% discount when purchasing eGift Cards.
Sign up easily via the “Become a Member” page on our platform to unlock this offer — plus many other exclusive deals and rewards through our Green Smiles loyalty program.

WeOZ eGift Cards are issued in AUD (Australian Dollars) only. 
However, if you choose to pay in a different currency during checkout, the system will automatically convert the gift card value to your selected currency based on the current exchange rate.
You’ll be able to review the converted amount before confirming your final payment — making it easy and transparent to use your eGift Card wherever you are.

No, you don’t need a WeOZ account to use an eGift Card.
You can simply enter your eGift Card code at checkout to apply the balance toward your purchase (Subject to Gift Card T&C). 
However, becoming a WeOZ Member gives you access to exclusive offers, 5% off eGift Card purchases, and convenient features — so we highly recommend signing up to enhance your experience!

There are two ways to list your products or services on the WeOZ platform:

1.     API Integration:
If your business already operates a service platform that can connect via API, simply reach out to us at partnership@weoz.com.au to discuss a partnership agreement and begin the technical integration process.

2.     Become a WeOZ Vendor:
If you’re an individual provider or business looking to upload and manage services manually, you’ll need to become an official WeOZ Vendor.
You can learn more about how to join and apply via our “Become a Vendor” page or visit: weoz.com.au/page/join-weoz-as-a-vendor

We look forward to welcoming you to the WeOZ network and growing together!

WeOZ welcomes a wide range of experience-based services designed for travelers.
You can offer services such as:

·      Experience Tours: Cultural exploration, sightseeing, nature, food tours, golf, lifestyle experiences, and airport transfers.

·    Accommodation: Homes, resorts, hotels, serviced apartments, glamping sites, and more.

·    Activities & Events: Sports, wellness, local workshops, cultural shows, concerts, art exhibitions, and other unique experiences.

If your service brings value to travelers through memorable experiences, you’re welcome to join the WeOZ network.
For partnership inquiries and support, please contact our team at vendorcare@weoz.com.au — we look forward to growing together with you!

Once you become an official WeOZ Vendor and receive your Vendor Account, you can easily manage your services through our real-time management system.
Using your Vendor Dashboard, you’ll have full control over product listings, availability, schedules, and inventory — all in one place.

Our dedicated Vendor Support Team is available 24/7 to assist you with system setup, technical guidance, and content advice whenever needed.
For assistance, feel free to contact us at vendorcare@weoz.com.au — we’re here to help you succeed on WeOZ!

WeOZ does not charge any upfront fees for vendors to join our platform.
Our commission policy is clearly outlined in the Term of Service for Vendor, which you can review during the registration process.

We believe in building fair and transparent partnerships — so you can focus on delivering great experiences, while we support you with technology and customer reach.
To learn more, visit our "Become a Vendor" page or contact us at vendorcare@weoz.com.au.

Payouts are processed after your service has been successfully delivered and there are no disputes or complaints from the customer.
All payout terms and procedures are clearly outlined in the Vendor Service Policy, which you can review during the registration process to become a WeOZ Vendor.

This ensures a smooth, transparent, and secure transaction process for both vendors and customers.
For more information or assistance, feel free to contact us at vendorcare@weoz.com.au.

Vendors cannot unilaterally pause or remove a listing once it has been booked by a customer.
If your product or service is listed but has not yet received any bookings, and you wish to temporarily pause it, please contact our Vendor Support Team at vendorcare@weoz.com.au to discuss your request and coordinate the pause accordingly.

This process ensures fairness for customers and service continuity across the WeOZ platform. We're here to support you with any operational adjustments you may need.

Once you become an official WeOZ Vendor, you’ll receive full guidance and support to manage your listings efficiently.
Our team will provide system training materials and direct assistance so you can easily update your service details, pricing, availability, and media assets such as images or videos.

We’re committed to helping you get your offerings live quickly and professionally — so you can start generating revenue and reaching travelers as soon as possible.
For further support, feel free to contact our partnership team anytime at vendorcare@weoz.com.au.

Absolutely! WeOZ provides full support for all new vendors joining our platform.
Once you become an official Vendor, you’ll receive step-by-step system guides along with dedicated assistance from our Partnership Team. We’ll help you upload your services, manage content, and get your listings live as quickly as possible — so you can start generating revenue and connecting with customers right away.

Our goal is to make your onboarding smooth and successful. For any support, feel free to reach out to us at vendorcare@weoz.com.au.

Dont worry, visit our "Become a Vendor" page or contact us at vendorcare@weoz.com.au.

WeOZ provides tools that allow vendors to respond to customer reviews and interact directly with buyers.
As a WeOZ Vendor, you’ll have access to a messaging feature that lets you communicate with customers for each service they’ve purchased — answering questions, clarifying details, or offering support before and after service delivery.

In addition, when a customer leaves a review, you’ll be able to publicly respond to their feedback — helping build trust and engagement with future travelers.

WeOZ values vendors who create meaningful travel experiences, and we’re excited to support you in growing your business.

Visit our "Become a Vendor" page or contact us at vendorcare@weoz.com.au.

WeOZ will notify you promptly and work closely with you to find the best possible solution for the customer.
As a vendor, you are responsible for addressing service-related issues, and we’re here to support and facilitate the resolution process.

We highly value the cooperation and commitment of our vendors in delivering excellent experiences, and we believe that open communication and timely support are key to maintaining trust with customers.
Our goal is to resolve issues fairly and efficiently — together.